10 Client Success Stories: The Power of Experience-Driven Transformation

10 Client Success Stories: The Power of Experience-Driven Transformation

In today’s ultra-competitive marketplace, excelling at customer experience is must. These client success stories demonstrate projekt202’s strengths and capabilities with these strategies.

5 Ways eSIM Will Change the Customer Experience

5 Ways eSIM Will Change the Customer Experience

eSIMs — or embedded SIM cards — are all the rage since Apple announced its latest iPhones would have the feature. As more carriers and smartphones likely incorporate the new tech into future releases, what does that mean for consumers?

projekt202 Receives Top Marks in Clutch’s 2019 Report

projekt202 Receives Top Marks in Clutch’s 2019 Report

projekt202 has been named an industry leader among the top B2B companies in Austin and Dallas, as well as a leader among Seattle’s top UX design agencies, by B2B ratings and reviews platform Clutch.

Lessons from SXSW 2019: Designing the Best Customer Experiences

Lessons from SXSW 2019: Designing the Best Customer Experiences

Following this year’s South by Southwest, projekt202’s Leigha Selby shares lessons learned on the important value of designing experiences and memories.

Help Your Team Perform Better by Reducing These 8 Types of Waste

Help Your Team Perform Better by Reducing These 8 Types of Waste

Teams in any organization should learn to identify and cut out wasteful processes. In this feature, projekt202’s Bryan Lortie shares what to watch for and ways to boost your team’s efficiency.

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

It’s another development in the world of wireless tech, but will 5G provide more than just speed? projekt202’s Joe Dyer discusses the many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

While retailers race to keep up with Amazon, wireless carriers, on the other hand, have been less susceptible to the “Amazon Effect.” In this article, projekt202’s Joe Dyer shares four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

10 Expert Articles on How User Research Can Help Your Company

10 Expert Articles on How User Research Can Help Your Company

Great strategies for designing and developing software begin with understanding your users. By directly observing people, we get to the heart of their wants, needs and motivations. In this compilation of articles, projekt202’s experts share insights on strategies for putting user research to work for your team and organization.

What an Experience! projekt202 Mixes It Up at SXSW

What an Experience! projekt202 Mixes It Up at SXSW

During SXSW 2019, projekt202 Austin hosted a successful experience mixer with plenty of good food, great tunes and refreshing brews. The free event highlighted projekt202’s commitment to our Austin tech community and delivering the best software experiences for companies around the world.

The Real Costs of Poor Customer Service, Part 2

The Real Costs of Poor Customer Service, Part 2

In his follow-up article on customer service, projekt202’s Joe Dyer discusses ways in which media and communication companies should adjust their customer service strategies to produce more positive results.

The Real Costs of Poor Customer Service, Part 1

The Real Costs of Poor Customer Service, Part 1

According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.