Delivering Unfavorable News: Strategies to Ease the Angst

Delivering Unfavorable News: Strategies to Ease the Angst

When communicating with stakeholders, the way the message is delivered is key to working through the more difficult circumstances. projekt202’s Maureen Pearson shares nine strategies for handling tough conversations.

How to Benefit from Emotional Intelligence and User Research

How to Benefit from Emotional Intelligence and User Research

Shannon Graf, Director of Experience Strategy and Insight (ESI) with projekt202, examines emotional intelligence (EQ) and its business applications, highlighting crucial traits and competencies to put into practice today.

Learning from Your Users: Research in Software

Learning from Your Users: Research in Software

projekt202 Principal Experience Researcher Kelly Moran shares ways to successfully bring ethnographic research into software design. With real-world examples and lessons from the field, Kelly explains research practices that steer projects to success and deliver software that customers love.