To better understand the behavior of your customers or users, sometimes it’s not practical to directly observe them when and where those behaviors occur. In these instances, explains projekt202 Principal Experience Researcher Kelly Moran, a diary study is a useful way to collect behavioral data remotely.
“Failure only happens when we give up, and the roadblock itself is only another tool for us to learn and grow,” writes projekt202 Senior Program Manager Josh Wilkinson in this look at skillfully managing change, collaboration and project development.
Customer journeys aren’t created; they’re discovered — and then UX professionals create future journey maps that document the ideal experience. In this thought leadership article, projekt202’s Joe Dyer details the importance of having the best resource for improving the customer experience.
In this collection of Thought Leadership articles, interviews, videos and podcasts, projekt202's experts share their insights on design systems, software development, ROI, UX, digital transformation, best practices for managing teams, and much more.
If you are pivoting towards agile or simply trying to deliver software more effectively, what should you adopt first? Read projekt202 CTO Rob Pierry's article to learn the most important part of agile.
"It matters both how fast you're moving and also in what direction you're going. In fact, the direction matters far more than the magnitude. No amount of moving faster will help you reach your goal if you're heading the wrong way," writes projekt202 CTO Rob Pierry.
When faced with unexpected project demands, how do you best manage priorities from a sprint team context? projekt202 Senior Program Manager Ken Hutchinson shares productive strategies to help you stay focused across any framework or process.
Daily stand-ups encourage teams to be self-organized and focused on working together to accomplish sprint goals. projekt202 Senior Program Manager Val Wanjura shares five ways to keep your stand-ups focused and effective.
Since joining projekt202 in a Business Development leadership role, Phillip Dane writes, he has been energized by the work and people in the company. In this article, Phillip shares the reasons projekt202 stands out as both an employer of choice and the leading digital experience solution provider.
When a company couldn’t understand why attorneys weren’t happier with its document submission software, projekt202's researchers were on the case. Principal Experience Researcher Kelly Moran details how the projekt202 team uncovered key shortfalls, inspiring developers to request more access to users.
In this thought leadership podcast, projekt202 Senior UX Designer Anne Grundhoefer discusses best practices, challenges and lessons learned in creating and maintaining effective interface design systems.
What three core aspects of servant leadership do consultants need in order to become trusted advisors? projekt202 Senior Program Manager Jonathan Scott explains these key elements for building client trust.