Great strategies for designing and developing software begin with understanding your users. By directly observing people, we get to the heart of their wants, needs and motivations. In this compilation of articles, projekt202’s experts share insights on strategies for putting user research to work for your team and organization.
During SXSW 2019, projekt202 Austin hosted a successful experience mixer with plenty of good food, great tunes and refreshing brews. The free event highlighted projekt202’s commitment to our Austin tech community and delivering the best software experiences for companies around the world.
In his follow-up article on customer service, projekt202’s Joe Dyer discusses ways in which media and communication companies should adjust their customer service strategies to produce more positive results.
According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.
“Building a sustainable agile software process requires adjustments across your entire organization. To deliver iteratively, incrementally, and continuously, all participants in the process must be prepared to work in a way compatible with these goals,” writes projekt202’s Rob Pierry.
projekt202’s Emily Diersing, Jasmine Walker and Tania Simpson will share how research, design and development work together to create something that people fall in love with, using their practical experience working with some of the world’s biggest brands at projekt202.
This client success story highlights the ways personas developed by Mercedes-Benz Financial Services, in partnership with projekt202, captured the attention of millennial and Generation Z consumers to usher them into a new phase of their lives.
Design as a practice can help innovation soar, but how does it directly connect to those areas where organizations need to invest in technology? projekt202 VP of CX Jeremy Johnson will explain during GE Aviation's Waypoint 2019 Conference in Dallas.
The days of every household paying more than $100 per month for cable service are long gone. projekt202’s Joe Dyer tracks the trends and strategies that cable companies must follow to stay relevant for future subscribers.
Style isn’t everything: In Part 2 of his resume-writing feature, projekt202’s Marc Bedinghaus describes the ways that content must paint a vivid picture that will highlight relevant experience and entice hiring managers.
In this interview with the Dallas Business Journal, projekt202 CEO David Lancashire discusses the company’s strategic acquisitions in the Chicago and Silicon Valley areas, their diverse and growing team of talent, and projekt202’s work to help the world’s most successful companies and biggest brands deliver improved digital experiences to their customers.
The user research process can initially appear mysterious and unfamiliar, but it shouldn’t. projekt202 Program Manager Bryce Cottle shares four ways to shed light on data research to keep clients engaged, happy and informed.
For over 15 years, projekt202 has successfully created better digital experiences for some of the world's largest and most well-known organizations. Read what clients have to say about working with the projekt202 team.