Employee engagement leads to stronger company performance. However, the effects on an organization’s bottom line can be detrimental if employers skip a key variable in the engagement formula: understanding the employee.
In the third and final part of his customer self-service series, projekt202’s Joe Dyer examines upcoming trends in customer self-service and what companies should focus on to improve their customer experience for 2019 and beyond.
At projekt202, we actively cultivate and share our passion for experience-driven transformation through articles, videos, podcasts and more. Here are nine recent content pieces with expert insights from projekt202’s dedicated thought leaders.
projekt202, the leader in experience-driven transformation for the world’s most respected companies and well-known brands, is proud to announce the promotion of Mark Sims to Technology Practice Lead in Dallas.
projekt202 launched u202 — an internal professional development program — with the mission of helping our experience-driven leaders reach their full potential. With a wide range of offerings from innovative entry-level programs to customized client training, u202 provides tracks and opportunities for growth for all individuals.
This 2-minute video — narrated by projekt202 Chief Transformation Officer Rob Pierry — illustrates why projekt202 is the top choice for companies that need to execute a successful digital, experience-driven transformation.
In these 10 thought leadership articles, projekt202 Chief Transformation Officer Rob Pierry sheds light on many facets of the software development process and the strategies behind experience-driven transformation.
eSIMs — or embedded SIM cards — are all the rage since Apple announced its latest iPhones would have the feature. As more carriers and smartphones likely incorporate the new tech into future releases, what does that mean for consumers?
It’s another development in the world of wireless tech, but will 5G provide more than just speed? projekt202’s Joe Dyer discusses the many ways 5G technology can completely alter and improve the consumer experience.
While retailers race to keep up with Amazon, wireless carriers, on the other hand, have been less susceptible to the “Amazon Effect.” In this article, projekt202’s Joe Dyer shares four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.
Great strategies for designing and developing software begin with understanding your users. By directly observing people, we get to the heart of their wants, needs and motivations. In this compilation of articles, projekt202’s experts share insights on strategies for putting user research to work for your team and organization.
During SXSW 2019, projekt202 Austin hosted a successful experience mixer with plenty of good food, great tunes and refreshing brews. The free event highlighted projekt202’s commitment to our Austin tech community and delivering the best software experiences for companies around the world.
In his follow-up article on customer service, projekt202’s Joe Dyer discusses ways in which media and communication companies should adjust their customer service strategies to produce more positive results.
According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.