The science of understanding people has developed for centuries, but not enough has been done to integrate these approaches into the process of software development. For more than 15 years, we have refined a repeatable, programmatic methodology that centers on answering questions about customers through direct observational fieldwork to identify people’s needs, behaviors and aspirations. This provides a perspective on customers that clients typically have never seen.

The aim of this work is not more data; most companies are swimming in information. Instead, we create a strategy for the experience that the software will provide. It's a framework that allows researchers, developers, designers, marketers and architects to make decisions that support the intended customer experience. projekt202’s integrated offering takes insights from the field and manifests them in developed software that engages customers and improves business results.