Proven Track Record
in Delivering Great Customer Experience

 

Mercedes-Benz has repeatedly selected projekt202 to uncover previously-unknown qualitative customer insights, to design key experience strategies, and refine core and complex process problems. We've also designed compelling dealer-facing user experiences, and solved complex cloud migration technology challenges, all while ensuring that delivery of outstanding Customer Experience is front-and-center.

Mercedes-Benz and projekt202 have successfully engaged in numerous projects to further experience-driven digital transformations and continue to redefine how the automotive industry interacts with technology.

Through our partnership, we have researched, designed and built “The Best or Nothing” software, ensuring that customer, dealer and employee touchpoints are truly
best-in-class user experiences.

 
 

Developing Compelling, Productive Experiences

Our team has created brand-new interfaces, navigational structures, and visual treatments, and simplified functionality and workflows in NetStar. These designs were developed from
our fieldwork at dealerships and then tested with users along the way. 

These experience-driven designs make people’s jobs easier and more productive, and also allow better communication between MBUSA corporate and the dealership community.

 
 
 Old System vs. New System

Old System vs. New System

 

Solving Complex Technology Challenges

From supporting the move to agile for NetStar, to nimbly architecting and implementing a narrow slice of the next-generation, cloud-native proof of concept and delivery methodology, projekt202 delivers quick wins and results.  

We deliver quality code and feature work, establish best practices and new architectures, increase throughput and velocity for full stack development, and create powerful modernization of delivery and deployment management via DevOps on mission-critical projects like VISTA 2.0.

Smoothest IT project of my career at Daimler.
— Sr. IT Manager, MBUSA
 
Because of your good work, collaboration and communication,
projekt202 is one of the best partners I have ever worked with.
— Sr. Manager, MBFS
 

Ongoing Improvements to Drive Success

Our work doesn't end once the task is complete. Workshops, training sessions and coaching from our executive team are proven ways
to ensure success for future and present initiatives.

 

202-MBFS_presentation.jpg

Driving Engagement

In early 2016, projekt202's work with MBFS was prominently highlighted at the Inside Track dealer meeting through keynote presentations and at a booth in the Marketplace. 

MBFS Vice President Geoff Robinson told the event's audience, “Working with projekt202, we’ll be looking at having a complete overhaul of MB Advantage and MBFS.com … you’ll hear a lot more from them in the future.”

DSC08225-small.jpg

Aligning a Roadmap

We held several rounds of workshops to help the Daimler Truck Financial team envision the future of the mission-critical F&I Pro dealer platform.

We worked with the team and the select Dealer Board to create a workable roadmap, outlining the most effective path forward to engage dealers and manage the tricky task of sunsetting outdated technologies. We have begun similar work in setting the stage for the future of MB Advantage.  

static1.squarespace.jpg

Accelerating Results

Our design team worked alongside the MBUSA NetStar 5 development team as the organization began its first agile development project.

We collaborated to provide expert coaching and in-depth training from our executive technology team. In addition, a Certified Scrum Master was brought on to set up
the rituals and guide the team for over six months before successfully transferring the reins.


1493231886107.jpg

 

In addition to these projects and initiatives, the projekt202 team is currently engaged in discussions with several parts of the Daimler family. We are excited to talk about providing our expertise in the areas of Experience Strategy, UX Design, and Technology Development, as well as larger strategic initiatives.

Currently in Talks with

 Daimler AG

Daimler AG

 Daimler Mobility (car2go)

Daimler Mobility (car2go)

 Daimler Financial Services

Daimler Financial Services

 

We're Revved Up and Ready to Go When You are

 

Having completed many successful projects with Mercedes-Benz Financial Services,  Mercedes-Benz USA, and Daimler Financial Services, we have active MSAs in place that allow us to start on key projects and initiatives that are important to your part of the business. 

 
 
 

 
 

George Bonelli

Business Development Director
m: 512.497.8155
e: george.bonelli@projekt202.com
w: projekt202.com

Call or email me to set up a 15-minute conversation
to discuss how we can deliver similar results for you.

 


Designing Software for People:
Application Development in the Experience Age

Download our FREE book to learn more about how projekt202 can help you
improve your process to deliver great customer experiences.