Our Process

Skillfully blending expertise in behavioral science, strategy, design and development.

 

 

For more than a decade, we have refined a repeatable, programmatic methodology that centers on answering questions about customers through direct observational fieldwork to identify people’s needs, behaviors and aspirations. This provides a perspective on customers that clients typically have never seen.

 

Methodology »

 

 


We're Experience Driven

Across all our practices, projects and work we're making sure the experience is first and foremost. 

Strategy & Insights

 

- Digital Transformation

- Journey Maps 

- Contextual Inquiry 

- Affinity Diagramming 

- Personas 

- Consolidated Workflow Diagrams 

- Opportunity Matrix

- Engagement Plans

USER EXPERIENCE DESIGN

 

- Interaction Design

- Visual Design

- Strategic Ideation

- Prototyping 

- Concept Validation 

- Wireframe Key Workflows  

- Design Systems

- Information Architecture 

- Navigational Frameworks 

Application Development

 

- Front-End Development  

- Native/Hybrid Mobile 

- REST Services  

- DevOps 

- Cloud 

- Database 

- NoSQL 

- Distributed Systems 

- Performance Monitoring

Marketing & Analytics

 

- Marketing Strategy

- Content Science & Design

- Experience Data & Analytics

- Social & Influence Strategy

- Marketing Technology Design & Strategy

- Innovation as a Brand