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Joe Dyer Presents @ CX Exchange Telecoms

  • Marriott London Heathrow IQPC Ltd, 129 Wilton Road, London SW1V 1JZ England (map)

How Deep Customer Understanding Drives Business Results
It’s common knowledge that investing in your customers brings returns. But, there are still organizations that struggle to really understand deep insights about their customers’ journeys, and how to prioritize these insights into action. The leaders in experience-driven design and development, projekt202 (an Amdocs company) has been working with large, complex organizations over the past 15 years to help deliver improved experiences based on deep customer understanding. This includes not only customers, but workplace solutions to improve overall CX from top-to-bottom. See how they tackle these large programs while improving customer experience and driving business results.