Your Brand is your Experience: Why all Touchpoints must work for your Customers
Before the modern age of experience you would just have to shout the loudest. But, today you need to meet your customer’s needs, when they need you, across any touchpoint. Every-time they have a poor experiences on an app, kiosk, phone, in-person, etc... it erodes your brand. We’ll take a behind the scenes look at how to use customer understanding to light the way.