Santander Bank

Strategy & Innovation | User Research | Design | Web Development

Creating a Digital Platform That Elevated the Employee Experience

In Brief
Santander Bank needed a powerful digital platform that would unite and connect their employees and could replace their existing, crash-prone, glitchy Intranet system. It was decided through extensive interviews and focus groups that the ideal solution would be a new employee Intranet experience that could be easily customized and optimized. Now, employees have an engaging digital platform that seamlessly connects all banking departments, improving company morale, communication, and culture across the nation.

The Work
Strategy & Innovation
User Research
Web Development

Connecting Employees From Coast to Coast

The Solution

Built based on extensive research from interviews and focus groups to ensure it includes functionality that benefits every user, Santandar’s Intranet platform features design, technical and project management capabilities that can easily be optimized for employees’ experiences over time.

Inclusion of a weather widget, for example, was highly requested to help facilitate conversation between individuals in different parts of the country.

Optimizing the Intranet experience is a continual process thanks to ongoing insights into employee needs across all departments. For major changes that impact Santander employees, like company expansions or the COVID-19 pandemic, this new Intranet has helped maintain the employee community and open lines of communication from coast to coast.

Creating a Positive Employee Experience Across Departments

The Impact

Now, Santander can connect its more than 17,000 employees across the U.S. What used to be a crash-prone, difficult-to-use Intranet has been replaced with a high-performance, engaging communications tool.

The employee Intranet has become a beloved and important part of Santander’s employee culture, and Santander is continually making updates and changes to impove the user experience.

The tool has been tested with participants across all banking departments, and across the company employees have been excited about the capabilities and features included.

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