Thought Leadership

The Future of Customer Self-Service

The Future of Customer Self-Service

Discover trends in customer self-service and what your company must focus on to improve customer experience.

The Business of Customer Self-Service

The Business of Customer Self-Service

Netflix turned customer self-service into a defining characteristic of its business. Here’s how they did it.

The Importance and Power of Customer Self-Service

The Importance and Power of Customer Self-Service

Learn about customer self-service and why it’s so important in today’s ultra-competitive marketplace.

5 Ways Embedded SIM Cards Will Change Customer Experience

5 Ways Embedded SIM Cards Will Change Customer Experience

As carriers and smartphones use embedded SIM cards in future releases, what does that mean for consumers?

Help Your Team Perform Better by Reducing These 8 Types of Waste

Help Your Team Perform Better by Reducing These 8 Types of Waste

Teams should learn to identify and cut wasteful processes. Here’s what to watch for and how to boost efficiency.

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

The many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

Four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

Contracting in the Agile Age

Contracting in the Agile Age

Building a sustainable agile software process requires adjustments across your entire organization. To deliver iteratively, incrementally, and continuously, all participants in the process must be prepared to work in a way compatible with these goals.

Research, Design and Development Team Up to Create Great Experiences

Research, Design and Development Team Up to Create Great Experiences

projekt202’s Emily Diersing, Jasmine Walker and Tania Simpson will share how research, design and development work together to create something that people fall in love with, using their practical experience working with some of the world’s biggest brands at projekt202.