Thought Leadership

The Future of Customer Self-Service

The Future of Customer Self-Service

In the third and final part of his customer self-service series, projekt202’s Joe Dyer examines upcoming trends in customer self-service and what companies should focus on to improve their customer experience for 2019 and beyond.

The Business of Customer Self-Service

The Business of Customer Self-Service

In the second article of his three-part series, projekt202’s Joe Dyer looks at companies like Netflix that have turned customer self-service into a defining characteristic of their business.

The Importance and Power of Customer Self-Service

The Importance and Power of Customer Self-Service

In the first of his three-part series, projekt202’s Joe Dyer explains customer self-service and why it is so vital in today’s ultra-competitive marketplace.

5 Ways eSIM Will Change the Customer Experience

5 Ways eSIM Will Change the Customer Experience

eSIMs — or embedded SIM cards — are all the rage since Apple announced its latest iPhones would have the feature. As more carriers and smartphones likely incorporate the new tech into future releases, what does that mean for consumers?

Lessons from SXSW 2019: Designing the Best Customer Experiences

Lessons from SXSW 2019: Designing the Best Customer Experiences

Following this year’s South by Southwest, projekt202’s Leigha Selby shares lessons learned on the important value of designing experiences and memories.

Help Your Team Perform Better by Reducing These 8 Types of Waste

Help Your Team Perform Better by Reducing These 8 Types of Waste

Teams in any organization should learn to identify and cut out wasteful processes. In this feature, projekt202’s Bryan Lortie shares what to watch for and ways to boost your team’s efficiency.

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

It’s another development in the world of wireless tech, but will 5G provide more than just speed? projekt202’s Joe Dyer discusses the many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

While retailers race to keep up with Amazon, wireless carriers, on the other hand, have been less susceptible to the “Amazon Effect.” In this article, projekt202’s Joe Dyer shares four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

Overcoming Skeptical Stakeholders with a Little Contextual Conversion

Overcoming Skeptical Stakeholders with a Little Contextual Conversion

projekt202 Senior Program Manager Felice Brezina shares thoughts on turning skeptical stakeholders into research advocates through contextual inquiry moments.

Contracting in the Agile Age

Contracting in the Agile Age

“Building a sustainable agile software process requires adjustments across your entire organization. To deliver iteratively, incrementally, and continuously, all participants in the process must be prepared to work in a way compatible with these goals,” writes projekt202’s Rob Pierry.

Research, Design and Development Team Up to Create Great Experiences

Research, Design and Development Team Up to Create Great Experiences

projekt202’s Emily Diersing, Jasmine Walker and Tania Simpson will share how research, design and development work together to create something that people fall in love with, using their practical experience working with some of the world’s biggest brands at projekt202.

Are You Using Design to Drive Innovation for Your Company?

Are You Using Design to Drive Innovation for Your Company?

Design as a practice can help innovation soar, but how does it directly connect to those areas where organizations need to invest in technology? projekt202 VP of CX Jeremy Johnson will explain during GE Aviation's Waypoint 2019 Conference in Dallas.

projekt202's Top 10 Articles of 2018

projekt202's Top 10 Articles of 2018

From insights on technology frameworks and sprint priorities to our expansion into the Chicago and San Francisco markets, here are 10 of projekt202’s most popular articles from 2018.