Customer Experience

The Future of Customer Self-Service

The Future of Customer Self-Service

In the third and final part of his customer self-service series, projekt202’s Joe Dyer examines upcoming trends in customer self-service and what companies should focus on to improve their customer experience for 2019 and beyond.

The Business of Customer Self-Service

The Business of Customer Self-Service

In the second article of his three-part series, projekt202’s Joe Dyer looks at companies like Netflix that have turned customer self-service into a defining characteristic of their business.

The Importance and Power of Customer Self-Service

The Importance and Power of Customer Self-Service

In the first of his three-part series, projekt202’s Joe Dyer explains customer self-service and why it is so vital in today’s ultra-competitive marketplace.

Lessons from SXSW 2019: Designing the Best Customer Experiences

Lessons from SXSW 2019: Designing the Best Customer Experiences

Following this year’s South by Southwest, projekt202’s Leigha Selby shares lessons learned on the important value of designing experiences and memories.

Improve CX with a Human-Centered Convergent Design Provider

Improve CX with a Human-Centered Convergent Design Provider

Convergent designers help companies apply expert design practices to products, services, and spaces. A Forrester Research report dives deep into these providers, including projekt202, and details key considerations for hiring the right designer for your team's job.

How to Select an Experience Design Provider

How to Select an Experience Design Provider

The market for human-centered design is red-hot, as companies wanting to improve customer experience seek help from consultants offering experience design services. But what are the best ways to find the right provider? A Forrester Research report cites projekt202 in an illuminating look at selecting your experience design partner.

Webinar: Strengthen IT's Position Through a Business Technology Strategy Based on Customer Obsession

Webinar: Strengthen IT's Position Through a Business Technology Strategy Based on Customer Obsession

Watch this webinar for key insights about transforming your organization into a customer-obsessed, fast-moving powerhouse.

Does Your Customer Experience Make You Stand Out from Your Competitors?

Does Your Customer Experience Make You Stand Out from Your Competitors?

Companies are waking up to the value of genuine customer experience. Is yours one of those benefiting from a solid CX strategy?

5 of the Biggest Mistakes You’re Making with Your Customer Journey

5 of the Biggest Mistakes You’re Making with Your Customer Journey

"Becoming a truly customer-obsessed organization ... requires a convergence of multiple people, technologies and processes," writes Digital Transformation Officer Kevin Green in this insightful article.