In the third and final part of his customer self-service series, projekt202’s Joe Dyer examines upcoming trends in customer self-service and what companies should focus on to improve their customer experience for 2019 and beyond.
The market for human-centered design is red-hot, as companies wanting to improve customer experience seek help from consultants offering experience design services. But what are the best ways to find the right provider? A Forrester Research report cites projekt202 in an illuminating look at selecting your experience design partner.
In this presentation, projekt202 Chairman and CEO David Lancashire provides clarity on better understanding your customers' journeys and using that eye-opening data to drive your business to new heights.