eSIMs — or embedded SIM cards — are all the rage since Apple announced its latest iPhones would have the feature. As more carriers and smartphones likely incorporate the new tech into future releases, what does that mean for consumers?
According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.