At projekt202, we actively cultivate and share our passion for experience-driven transformation through articles, videos, podcasts and more. Here are nine recent content pieces with expert insights from projekt202’s dedicated thought leaders.
According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.