methodology

How to Start Building Your Next-Gen Enterprise Portal

How to Start Building Your Next-Gen Enterprise Portal

projekt202’s Joe Dyer shares important insights for best practices for next-gen enterprise portals.

projekt202 Wrote the Book on Designing Software for People

projekt202 Wrote the Book on Designing Software for People

Get a free book, Designing Software for People, showcasing our methodology for experience-driven transformation.

5 Ways Embedded SIM Cards Will Change Customer Experience

5 Ways Embedded SIM Cards Will Change Customer Experience

As carriers and smartphones use embedded SIM cards in future releases, what does that mean for consumers?

Help Your Team Perform Better by Reducing These 8 Types of Waste

Help Your Team Perform Better by Reducing These 8 Types of Waste

Teams should learn to identify and cut wasteful processes. Here’s what to watch for and how to boost efficiency.

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

The many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

Four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

The Real Costs of Poor Customer Service, Part 2

The Real Costs of Poor Customer Service, Part 2

How media and communication companies should adjust customer service strategies to drive positive results.

The Real Costs of Poor Customer Service, Part 1

The Real Costs of Poor Customer Service, Part 1

A look at the ways customer service can either boost or detract from a company’s brand.

Contracting in the Agile Age

Contracting in the Agile Age

Building a sustainable agile software process requires adjustments across your entire organization. To deliver iteratively, incrementally, and continuously, all participants in the process must be prepared to work in a way compatible with these goals.

B2B Portals are Mission Critical, So Why Do So Many Offer Frustrating Experiences?

B2B Portals are Mission Critical, So Why Do So Many Offer Frustrating Experiences?

Based on extensive user experience research and design, projekt202’s Joe Dyer shares important findings and recommendations for best practices for B2B portals.