media

The Real Costs of Poor Customer Service, Part 2

The Real Costs of Poor Customer Service, Part 2

In his follow-up article on customer service, projekt202’s Joe Dyer discusses ways in which media and communication companies should adjust their customer service strategies to produce more positive results.

The Real Costs of Poor Customer Service, Part 1

The Real Costs of Poor Customer Service, Part 1

According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.

projekt202 Sponsors Seattle's World Usability Day Nov. 9

projekt202 Sponsors Seattle's World Usability Day Nov. 9

projekt202 is proud to sponsor Seattle's World Usability Day on Nov. 9, celebrating strides made in creating usable products.

Don't Miss projekt202's Customer Touchpoints Panel Oct. 17 at Seattle Interactive

Don't Miss projekt202's Customer Touchpoints Panel Oct. 17 at Seattle Interactive

projekt202 will host a panel discussion Oct. 17 at the Seattle Interactive Conference. "Your Experiences are Your Brand" will examine ways to use customer understanding to better meet audiences' needs across any touchpoint.

projekt202 Hosts "Your Experiences are Your Brand" Panel Oct. 17 at Seattle Interactive

projekt202 Hosts "Your Experiences are Your Brand" Panel Oct. 17 at Seattle Interactive

Join projekt202 at the 2017 Seattle Interactive Conference for "Your Experiences are Your Brand," an Oct. 17 panel discussion on using customer understanding to meet users' needs across any touchpoint.

projekt202 Sponsors Seattle Interactive Oct. 17-18

projekt202 Sponsors Seattle Interactive Oct. 17-18

projekt202 is proud to sponsor the 2017 Seattle Interactive Conference, a two-day event celebrating online technology, creativity and emerging trends in one of the world's most innovative cities.

projekt202 Secures Top 20 Spot on 2017 Fast Tech List

projekt202 Secures Top 20 Spot on 2017 Fast Tech List

projekt202 placed 14th in the 2017 Fast Tech list of fastest-growing technology companies.