management

Delivering Unfavorable News: Strategies to Ease the Angst

Delivering Unfavorable News: Strategies to Ease the Angst

When communicating with stakeholders, the way the message is delivered is key to working through the more difficult circumstances. projekt202’s Maureen Pearson shares nine strategies for handling tough conversations.

Transversality: Breaking Down Work Silos for a Better Team Experience

Transversality: Breaking Down Work Silos for a Better Team Experience

It takes peers working together to solve projects across business units and practices to achieve true transversality, writes projekt202 Senior PM Julia Preston.

Aligning UX Design with User Psychology: An Interview with "Bottlenecks" Author David Evans

Aligning UX Design with User Psychology: An Interview with "Bottlenecks" Author David Evans

Why do some digital experiences engage us, while others do not? projekt202 interviews David Evans about his new book, Bottlenecks: Aligning UX Design with User Psychology, in which he explores psychological constrictions that affect users' receptiveness to digital innovations.

Career Growth: New Opportunities to Learn

 

"I have seen myself grow into a management position where I can mentor others."

If you're looking for a range of opportunities, you'll find them at projekt202, says Creative Director, UX Mike Townson:

projekt202's Mike Townson, Creative Director, UX
projekt202's Mike Townson, Creative Director, UX

Over the four years I have worked at projekt202, I've learned a lot, thanks to the ability to work on multiple client projects in many different industries. I have been involved in rigorous research activities and design sessions of complex software systems, educated Fortune 50 companies on the value of research and UX to get the job done right the first time, and worked alongside brilliant development teams, watching my designs come to fruition.

Along with all those opportunities, I have had the chance to move to another city and start a new life in a new office, yet with the same great company.

One of the things I have learned through my four-year career is that "you won't know the answer unless you ask" and "you can always learn something new."

Mike's passion for podcasting has enabled projekt202 to share its stories in another medium. projekt202 Chairman and CEO David Lancashire joined Mike for a recent podcast interview.
Mike's passion for podcasting has enabled projekt202 to share its stories in another medium. projekt202 Chairman and CEO David Lancashire joined Mike for a recent podcast interview.

Ready for something new? See our opportunities in Seattle, Austin and Dallas.

Success Story: Superior UX Delivers Over $1 Billion in Sales

Challenge: An unreliable workforce design needs to be terminated

A global workforce management company was laboring under outdated, convoluted technology. Its primary management resource had grown inconsistent, unreliable and difficult to use. The organization needed to improve customer interactions, keep competitors at bay, and create a new user-centered design and development process internally.

Recommendations: A redesign, UX support and a demo that silences the competition

projekt202 identified pressures from key competitors, documented users’ frustrations and perceptions, and interviewed stakeholders to capture the vision of the organization. Based on its analysis, the projekt202 team recommended a user-friendly redesign of the client’s 900-screen legacy application; hiring dedicated user experience (UX) staff; and unveiling an impressive demo at industry trade shows to spark word-of-mouth and sales.

Results: Superior user experience delivers over $1 billion in sales

When presented at an industry conference, a new dashboard solution based on projekt202’s design research caused an immediate sensation. Sales demand doubled as customers eagerly anticipated its release to market. Development strategy and priorities reflected the huge interest generated by the prototype’s unveiling.

In addition, persona-specific roadmaps for the legacy application were produced and validated, and mobile tools supporting key workflows across all personas were established and released. A consistent new visual design language was built across all applications and products. Design guidelines, principles and themes were created, along with interactive design and pattern libraries. To reinforce the company’s tech foundation, projekt202 helped grow the client’s UX team to more than 20 employees.

As a result of this collaboration, the workforce management company saw sales skyrocket from $240 million to over $1 billion.

The sales and marketing divisions continue to rely on projekt202-constructed resources. Providing this superior user experience has led to a sustained design and development partnership between the client and projekt202.