design

10 Client Success Stories: The Power of Experience-Driven Transformation

10 Client Success Stories: The Power of Experience-Driven Transformation

In today’s ultra-competitive marketplace, excelling at customer experience is must. These client success stories demonstrate projekt202’s strengths and capabilities with these strategies.

5 Ways eSIM Will Change the Customer Experience

5 Ways eSIM Will Change the Customer Experience

eSIMs — or embedded SIM cards — are all the rage since Apple announced its latest iPhones would have the feature. As more carriers and smartphones likely incorporate the new tech into future releases, what does that mean for consumers?

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

It’s another development in the world of wireless tech, but will 5G provide more than just speed? projekt202’s Joe Dyer discusses the many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

While retailers race to keep up with Amazon, wireless carriers, on the other hand, have been less susceptible to the “Amazon Effect.” In this article, projekt202’s Joe Dyer shares four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

The Real Costs of Poor Customer Service, Part 2

The Real Costs of Poor Customer Service, Part 2

In his follow-up article on customer service, projekt202’s Joe Dyer discusses ways in which media and communication companies should adjust their customer service strategies to produce more positive results.

The Real Costs of Poor Customer Service, Part 1

The Real Costs of Poor Customer Service, Part 1

According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.

Research, Design and Development Team Up to Create Great Experiences

Research, Design and Development Team Up to Create Great Experiences

projekt202’s Emily Diersing, Jasmine Walker and Tania Simpson will share how research, design and development work together to create something that people fall in love with, using their practical experience working with some of the world’s biggest brands at projekt202.

Are You Using Design to Drive Innovation for Your Company?

Are You Using Design to Drive Innovation for Your Company?

Design as a practice can help innovation soar, but how does it directly connect to those areas where organizations need to invest in technology? projekt202 VP of CX Jeremy Johnson will explain during GE Aviation's Waypoint 2019 Conference in Dallas.

Millennials Lead the Way in Cord-cutting: Trends & Strategies the Cable Companies Can't Ignore

Millennials Lead the Way in Cord-cutting: Trends & Strategies the Cable Companies Can't Ignore

The days of every household paying more than $100 per month for cable service are long gone. projekt202’s Joe Dyer tracks the trends and strategies that cable companies must follow to stay relevant for future subscribers.

User Experience & Emerging Trends in Telco

User Experience & Emerging Trends in Telco

If telcos stay focused on user experience while adapting to emerging technologies, they can win big with their customers, writes projekt202’s Sarah Leick with this look at three major industry trends.

B2B Portals are Mission Critical, So Why Do So Many Offer Frustrating Experiences?

B2B Portals are Mission Critical, So Why Do So Many Offer Frustrating Experiences?

Based on extensive user experience research and design, projekt202’s Joe Dyer shares important findings and recommendations for best practices for B2B portals.

projekt202's Top 10 Articles of 2018

projekt202's Top 10 Articles of 2018

From insights on technology frameworks and sprint priorities to our expansion into the Chicago and San Francisco markets, here are 10 of projekt202’s most popular articles from 2018.

projekt202 Expands into San Francisco Market with Acquisition of Brand Experience Design Firm Cibo

projekt202 Expands into San Francisco Market with Acquisition of Brand Experience Design Firm Cibo

projekt202 today announced its expansion into the Silicon Valley region with the successful acquisition of Cibo, a San Francisco-based brand experience design firm. In addition to giving projekt202 access to the Bay Area, Cibo’s design and brand strategy capabilities will further strengthen projekt202’s ability to help customers with their transformation initiatives.