communication

5 Ways Embedded SIM Cards Will Change Customer Experience

5 Ways Embedded SIM Cards Will Change Customer Experience

As carriers and smartphones use embedded SIM cards in future releases, what does that mean for consumers?

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

The many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

Four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

The Real Costs of Poor Customer Service, Part 2

The Real Costs of Poor Customer Service, Part 2

How media and communication companies should adjust customer service strategies to drive positive results.

The Real Costs of Poor Customer Service, Part 1

The Real Costs of Poor Customer Service, Part 1

A look at the ways customer service can either boost or detract from a company’s brand.

Delivering Unfavorable News: Strategies to Ease the Angst

Delivering Unfavorable News: Strategies to Ease the Angst

When communicating with stakeholders, the way the message is delivered is key to working through the more difficult circumstances. projekt202’s Maureen Pearson shares nine strategies for handling tough conversations.

Servant Leadership: From Consultant to Consigliere

Servant Leadership: From Consultant to Consigliere

What three core aspects of servant leadership do consultants need in order to become trusted advisors? projekt202 Senior Program Manager Jonathan Scott explains these key elements for building client trust.

Distributed UX Design: How to Keep Communication and Collaboration Active when Working Remotely

Distributed UX Design: How to Keep Communication and Collaboration Active when Working Remotely

Working with teammates and clients that are located in various cities, states or even countries can be extremely productive and rewarding for all. User experience (UX) design is one job that can be done with excellent results outside of a traditional office setting.