Netflix

The Business of Customer Self-Service

The Business of Customer Self-Service

Netflix turned customer self-service into a defining characteristic of its business. Here’s how they did it.

Millennials Lead the Way in Cord-cutting: Trends & Strategies the Cable Companies Can't Ignore

Millennials Lead the Way in Cord-cutting: Trends & Strategies the Cable Companies Can't Ignore

Track the trends and strategies that cable companies must follow to stay relevant for future subscribers.

Advocating for and Hiring UX Designers, Part 1

Advocating for and Hiring UX Designers, Part 1

projekt202 UX Creative Director Josh Christopher shares tips for evaluating the need for and investment in UX hires.