NPS

How to Start Building Your Next-Gen Enterprise Portal

How to Start Building Your Next-Gen Enterprise Portal

projekt202’s Joe Dyer shares important insights for best practices for next-gen enterprise portals.

The Real Costs of Poor Customer Service, Part 2

The Real Costs of Poor Customer Service, Part 2

How media and communication companies should adjust customer service strategies to drive positive results.

The Real Costs of Poor Customer Service, Part 1

The Real Costs of Poor Customer Service, Part 1

A look at the ways customer service can either boost or detract from a company’s brand.

B2B Portals are Mission Critical, So Why Do So Many Offer Frustrating Experiences?

B2B Portals are Mission Critical, So Why Do So Many Offer Frustrating Experiences?

Based on extensive user experience research and design, projekt202’s Joe Dyer shares important findings and recommendations for best practices for B2B portals.

Embracing the Evolution toward the Experience of Things

Embracing the Evolution toward the Experience of Things

Over the next few years, many advancements in technology will unfold and dramatically shift our behavior and expectations in society. Just look at the IoT, the Industrial Internet, autonomous driving and flying, virtual and augmented reality, wearable devices, biometrics sensors and implants, among others. It is on us to bring these things together in a meaningful way. Welcome to the Experience of Things.