CX

From Retail to Research: AI and Its Impact on Customer Service

From Retail to Research: AI and Its Impact on Customer Service

Artificial Intelligence helps companies improve customer service, elevate brand reputation, and enable employees to focus on tasks that drive greater ROI. The importance of high-quality AI begs the question: What does high quality for AI mean?

4 Ways AI Creates a More Humanized Customer Experience

4 Ways AI Creates a More Humanized Customer Experience

When used correctly and strategically, AI can significantly improve your customer experience, writes projekt202’s Joe Dyer.

How to Set Up a Successful Digital Transformation

How to Set Up a Successful Digital Transformation

In this podcast, projekt202 Chief Transformation Officer Rob Pierry shares why projekt202 is the top choice for companies that need to cut through the clutter and execute a successful digital, experience-driven transformation.

projekt202 Wrote the Book on Designing Software for People

projekt202 Wrote the Book on Designing Software for People

Get a free book, Designing Software for People, showcasing our methodology for experience-driven transformation.

The Future of Customer Self-Service

The Future of Customer Self-Service

Discover trends in customer self-service and what your company must focus on to improve customer experience.

The Business of Customer Self-Service

The Business of Customer Self-Service

Netflix turned customer self-service into a defining characteristic of its business. Here’s how they did it.

The Importance and Power of Customer Self-Service

The Importance and Power of Customer Self-Service

Learn about customer self-service and why it’s so important in today’s ultra-competitive marketplace.

Client Successes & the Power of Experience-Driven Transformation

Client Successes & the Power of Experience-Driven Transformation

In today’s competitive marketplace, excelling at customer experience is must. Here’s how we do it.

5 Ways Embedded SIM Cards Will Change Customer Experience

5 Ways Embedded SIM Cards Will Change Customer Experience

As carriers and smartphones use embedded SIM cards in future releases, what does that mean for consumers?

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

The many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

Four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.