CX

projekt202 Wrote the Book on Designing Software for People

projekt202 Wrote the Book on Designing Software for People

Get a free book, Designing Software for People, showcasing our methodology for experience-driven transformation.

The Future of Customer Self-Service

The Future of Customer Self-Service

Discover trends in customer self-service and what your company must focus on to improve customer experience.

The Business of Customer Self-Service

The Business of Customer Self-Service

Netflix turned customer self-service into a defining characteristic of its business. Here’s how they did it.

The Importance and Power of Customer Self-Service

The Importance and Power of Customer Self-Service

Learn about customer self-service and why it’s so important in today’s ultra-competitive marketplace.

Client Successes & the Power of Experience-Driven Transformation

Client Successes & the Power of Experience-Driven Transformation

In today’s competitive marketplace, excelling at customer experience is must. Here’s how we do it.

5 Ways Embedded SIM Cards Will Change Customer Experience

5 Ways Embedded SIM Cards Will Change Customer Experience

As carriers and smartphones use embedded SIM cards in future releases, what does that mean for consumers?

How 5G Will Transform the Consumer Experience

How 5G Will Transform the Consumer Experience

The many ways 5G technology can completely alter and improve the consumer experience.

4 Lessons Wireless Carriers Can Learn from Amazon

4 Lessons Wireless Carriers Can Learn from Amazon

Four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.

projekt202 Expands into San Francisco Market with Acquisition of Brand Experience Design Firm Cibo

projekt202 Expands into San Francisco Market with Acquisition of Brand Experience Design Firm Cibo

projekt202 today announced its expansion into the Silicon Valley region with the successful acquisition of Cibo, a San Francisco-based brand experience design firm. In addition to giving projekt202 access to the Bay Area, Cibo’s design and brand strategy capabilities will further strengthen projekt202’s ability to help customers with their transformation initiatives.

UX Design Delivers on Customer Needs, ROI and New Business Channels

UX Design Delivers on Customer Needs, ROI and New Business Channels

Not all UX is created equal: See how the projekt202 team helps clients stand out from the competition by delivering solutions that meet customer and user needs, provide outstanding ROI, and open up new business opportunities.