Customer Experience

Lessons from SXSW 2019: Designing the Best Customer Experiences

Lessons from SXSW 2019: Designing the Best Customer Experiences

Following this year’s South by Southwest, projekt202’s Leigha Selby shares lessons learned on the important value of designing experiences and memories.

Improve CX with a Human-Centered Convergent Design Provider

Improve CX with a Human-Centered Convergent Design Provider

Convergent designers help companies apply expert design practices to products, services, and spaces. A Forrester Research report dives deep into these providers, including projekt202, and details key considerations for hiring the right designer for your team's job.

How to Select an Experience Design Provider

How to Select an Experience Design Provider

The market for human-centered design is red-hot, as companies wanting to improve customer experience seek help from consultants offering experience design services. But what are the best ways to find the right provider? A Forrester Research report cites projekt202 in an illuminating look at selecting your experience design partner.

Webinar: Strengthen IT's Position Through a Business Technology Strategy Based on Customer Obsession

Webinar: Strengthen IT's Position Through a Business Technology Strategy Based on Customer Obsession

Watch this webinar for key insights about transforming your organization into a customer-obsessed, fast-moving powerhouse.

Does Your Customer Experience Make You Stand Out from Your Competitors?

Does Your Customer Experience Make You Stand Out from Your Competitors?

Companies are waking up to the value of genuine customer experience. Is yours one of those benefiting from a solid CX strategy?

5 of the Biggest Mistakes You’re Making with Your Customer Journey

5 of the Biggest Mistakes You’re Making with Your Customer Journey

"Becoming a truly customer-obsessed organization ... requires a convergence of multiple people, technologies and processes," writes Digital Transformation Officer Kevin Green in this insightful article.

Collaboration Delivers an Immersive Customer Experience for $60B Retailer

Collaboration Delivers an Immersive Customer Experience for $60B Retailer

A $60 billion retailer needs a comprehensive customer experience across all its digital channels. And they need it in only seven months. That was the challenge proposed to projekt202 and Vice President of Technology Paul Tidwell. In this interview, Paul describes how the projekt202 team worked within this tight timeframe to successfully deliver a complete and rewarding omnichannel experience.