Here at projekt202, we know the power of employee experiences (EX). Improving your EX is proven to enhance several business metrics, including NPS scores, product revenue, and profitability. So it’s no wonder we’ve been partnering with several brands that are embarking on this rewarding challenge of improving their employees’ experiences.
These experiences are sometimes digital and sometimes process-related. In Forrester’s recent report: “Understand Employees’ Experiences: How to Apply Proven Experience Research Methods To Any EX Improvement Effort,” – they highlight projekt202’s work with a healthcare company” to determine why fertility coaches were increasingly overwhelmed by their workloads. Observation and interviews revealed, among many technology- and physical-space-related issues, unnecessarily cumbersome processes in coaches’ workflows that detracted from caring for patients.”
projekt202’s Experience Strategy and Insights team (ESI) shadowed employees’ day-to-day tasks to determine key challenges and pain points. This lead to a prioritized list of opportunities for the organization to implement.
Forrester advises the need to uncover how components of EX intersect so you can evaluate where improvement is most needed, what’s feasible, and what’s most likely to have real benefits. This is something we always strive for here at projekt202. Insights are not enough without a plan, roadmap, or backlog to guide improvements to achieve business ROI.
Also, in the same Forrester report, they highlight a second projekt202 client: “Sometimes these efforts reveal narrow but high-impact pain points. projekt202 conducted in-depth observations, interviews, and a company-wide survey, revealing large EX problems that stemmed from cumbersome and outdated tooling and time reporting processes. These insights led projekt202 to home in on needed improvements, leading to the design of a more EX-centric, intuitive solution.”
Here at projekt202 we’ve seen a trend of large organizations investing in EX (sometimes for the first time!). We’ve seen first hand the benefits from these investments — and the joy of employees once we’ve been able to positively affect their roughly 2,000 hours over a year at their company.
Everyone is competing for talent and looking to reduce turnover. Your employees’ experiences affect this churn, with complaints of inadequate systems and processes creeping up on reasons people leave your company. This is also a factor in any business case to improve EX.
If you have a Forrester account, you can download the full report here, which goes into additional examples and methods of improving EX: https://www.forrester.com/report/Understand+Employees+Experiences/-/E-RES151575?objectid=RES151575
Are you ready to start your journey to improving your employees’ experiences? Contact projekt202 today for a free consultation on how you can improve systems and meet your key business objectives through EX improvements!