How Disruptive Tech is Influencing Customer Experience

Are we on the cusp of the biggest technological disruption since the Industrial Revolution?

Listen in as Matt Roberts, head of North American Marketing at Amdocs, and his podcast guests — projekt202 Vice President of Customer Experience Jeremy Johnson; Burin Asavesna, Senior Principal at Sabre Labs; and Chetan Sharma, CEO of Chetan Sharma Consulting — dive into a discussion of new disruptive technology and how it’s influencing our day-to-day customer experience.

Also available on Apple Podcasts


projekt202 is the leader in experience-driven software strategy, design and development. We have a unique and established methodology for understanding people in context — we reveal unmet needs — which drives everything we do. This leads to a crisp, clear understanding of the customer, which shapes the design and development of new solutions and experiences. We have the expertise, teams, skills and scale to deliver sophisticated software solutions that improve any and all touchpoints across the user journey.

projekt202 has spent over 15 years bringing to life and to market compelling experiences through our Experience Strategy & InsightUser ExperienceSoftware DevelopmentMarketing & Analytics, and Program Management practices. Our talented team has delivered emotionally-rich and intuitive solutions for global brands and clients such as 7-Eleven, Capital One, Dell, Mercedes-Benz Financial Services, Neiman Marcus, Samsung Electronics, and The Container Store, among many others.

projekt202 has offices in AustinChicagoDallas, San Francisco and Seattle.

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