To stay ahead of the competition and stand out in their markets, more companies are realizing the measurable value and importance of delivering better customer experiences.
In fact, organizations that understand their customers are more successful at keeping them and attracting new ones, notes respected industry analyst firm Forrester Research.
Read more about the benefits of a solid customer experience (CX) strategy in the following articles.
Listen in as Matt Roberts, head of North American Marketing at Amdocs, and his podcast guests — including projekt202 VP of Customer Experience Jeremy Johnson — discuss new disruptive technology and how it’s influencing day-to-day customer experience.
projekt202 Director of Experience Strategy & Insight Joe Dyer shares his expertise on the importance and power of outstanding customer self-service.
In its latest industry ranking, Clutch has named projekt202 a leading U.S. software development company in Texas and Washington.
Here’s how projekt202 worked to help a client increase top-line revenue and customer meaning.
Clutch has named projekt202 an industry leader among top B2B companies in California, based on our outstanding ability to deliver high-quality work to clients, attentive customer service, and impressive portfolios of diverse projects and clientele.
Here’s what companies have to say about working with the projekt202 team.
Discover trends in customer self-service and what your company must focus on to improve customer experience.
Netflix turned customer self-service into a defining characteristic of its business. Here’s how they did it.
Learn about customer self-service and why it’s so important in today’s ultra-competitive marketplace.
At projekt202, we share our passion for experience-driven transformation through articles, videos and more.
In today’s competitive marketplace, excelling at customer experience is must. Here’s how we do it.
projekt202 has been named a B2B industry leader in Austin and Dallas, and a top UX design company in Seattle.
projekt202 is the leader in experience-driven software strategy, design and development. We have a unique and established methodology for understanding people in context — we reveal unmet needs — which drives everything we do. This leads to a crisp, clear understanding of the customer, which shapes the design and development of new solutions and experiences. We have the expertise, teams, skills and scale to deliver sophisticated software solutions that improve any and all touchpoints across the user journey.
projekt202 has spent over 15 years bringing to life and to market compelling experiences through our Experience Strategy & Insight, User Experience, Software Development, Marketing & Analytics, and Program Management practices. Our talented team has delivered emotionally-rich and intuitive solutions for global brands and clients such as 7-Eleven, Allstate, Canon, Capital One, Dell, McKesson, Mercedes-Benz Financial Services, Neiman Marcus, Samsung Electronics, Subway and The Container Store, among many others.