To stay ahead of the competition and stand out in their markets, more companies are realizing the measurable value and importance of delivering better customer experiences.
In fact, organizations that understand their customers are more successful at keeping them and attracting new ones, notes respected industry analyst firm Forrester Research.
Read more about the benefits of a solid customer experience (CX) strategy in the following articles.
In the third and final part of his customer self-service series, projekt202’s Joe Dyer examines upcoming trends in customer self-service and what companies should focus on to improve their customer experience for 2019 and beyond.
In the second article of his three-part series, projekt202’s Joe Dyer looks at companies like Netflix that have turned customer self-service into a defining characteristic of their business.
In the first of his three-part series, projekt202’s Joe Dyer explains customer self-service and why it is so vital in today’s ultra-competitive marketplace.
At projekt202, we actively cultivate and share our passion for experience-driven transformation through articles, videos, podcasts and more. Here are nine recent content pieces with expert insights from projekt202’s dedicated thought leaders.
In today’s ultra-competitive marketplace, excelling at customer experience is must. These client success stories demonstrate projekt202’s strengths and capabilities with these strategies.
projekt202 has been named an industry leader among the top B2B companies in Austin and Dallas, as well as a leader among Seattle’s top UX design agencies, by B2B ratings and reviews platform Clutch.
Following this year’s South by Southwest, projekt202’s Leigha Selby shares lessons learned on the important value of designing experiences and memories.
During SXSW 2019, projekt202 Austin hosted a successful experience mixer with plenty of good food, great tunes and refreshing brews. The free event highlighted projekt202’s commitment to our Austin tech community and delivering the best software experiences for companies around the world.
A report by Forrester Research outlines five impactful predictions for customer experience transformation efforts and CX professionals.
If telcos stay focused on user experience while adapting to emerging technologies, they can win big with their customers, writes projekt202’s Sarah Leick with this look at three major industry trends.
For over 15 years, projekt202 has successfully created better digital experiences for some of the world's largest and most well-known organizations. Read what clients have to say about working with the projekt202 team.
Watch as projekt202 VP of Customer Experience Jeremy Johnson presents best practices for demonstrating the ROI of strategic UX design to the C-suite.
projekt202 is the leader in experience-driven software strategy, design and development. We have a unique and established methodology for understanding people in context — we reveal unmet needs — which drives everything we do. This leads to a crisp, clear understanding of the customer, which shapes the design and development of new solutions and experiences. We have the expertise, teams, skills and scale to deliver sophisticated software solutions that improve any and all touchpoints across the user journey.
projekt202 has spent over 15 years bringing to life and to market compelling experiences through our Experience Strategy & Insight, User Experience, Software Development, Marketing & Analytics, and Program Management practices. Our talented team has delivered emotionally-rich and intuitive solutions for global brands and clients such as 7-Eleven, Allstate, Canon, Capital One, Dell, McKesson, Mercedes-Benz Financial Services, Neiman Marcus, Samsung Electronics, Subway and The Container Store, among many others.