When you have 37 million internal customers, it's vital that you deliver engaging new digital experiences as seamlessly and as flawlessly as possible.
That's exactly what the projekt202 team did for PSCU, the top credit union service organization (CUSO) and its national network.
projekt202 Senior UX Designer Charlie Trotter will showcase the team's work during the upcoming 2017 NACUSO Network Conference in Orlando.
Charlie's case study presentation -- "How PSCU Succeeded with User-Centered Design" -- will review the ways projekt202 helped PSCU's enterprise software evolve from functional to great, using proven UX methodology and experience research to better understand the client's users and create an outstanding experience for them.
In a statement, PSCU noted, "Together, PSCU and projekt202 have worked to design and create new and engaging digital services that allow our credit unions to gain efficiencies in servicing their members and ultimately revolutionize the way in which PSCU services its Member-Owners. Continuing that work, the teams have also created a framework for consumer research and product design that ensures the products released will overwhelmingly meet and exceed consumer expectations."
Established in 1977, PSCU is the United States' leading credit union service organization (CUSO) and was awarded CUSO of the Year recognition by the National Association of Credit Union Service Organizations (NACUSO). The cooperative serves over 800 credit unions with 37 million members that have 20 million credit, debit, prepaid, online bill payment and mobile accounts, representing 2billion unique transactions a year. PSCU's strategic investments in transaction processing, fraud prevention, digital payments, loyalty rewards, data analytics programs and 24/7/365 call center support gives its owners the competitive edge needed to outperform market competition.
Case Study: How PSCU Succeeded with User-Centered Design
A case study/client success presentation and discussion
April 10 - 13, 2017
Disney Yacht & Beach Club Resort
1700 Epcot Resorts Blvd.
Orlando, FL 32830
Register to attend
projekt202 is the leader in experience-driven software design and development. We are passionate about improving the experiences that people have with enterprise and consumer digital touchpoints.