In-Depth Customer Understanding is Key to Business Success
More companies are waking up to the value and importance of customer experience (CX).
A report by respected market analysis firm Forrester Research noted that companies that understand their customers are more successful at keeping them and attracting new ones.
As Jeremy Johnson, projekt202's Vice President of Customer Experience, said, "Savvy CEOs know experience and having a robust understanding of their customers' needs are number-one priorities.”
Read more about the value and benefits of a solid customer experience strategy in the following articles.
projekt202 Director of Experience Strategy & Insight Joe Dyer shares his expertise on the importance and power of outstanding customer self-service.
In its latest industry ranking, Clutch has named projekt202 a leading U.S. software development company in Texas and Washington.
Here’s how projekt202 worked to help a client increase top-line revenue and customer meaning.
Clutch has named projekt202 an industry leader among top B2B companies in California, based on our outstanding ability to deliver high-quality work to clients, attentive customer service, and impressive portfolios of diverse projects and clientele.
Here’s what companies have to say about working with the projekt202 team.
Discover trends in customer self-service and what your company must focus on to improve customer experience.
Netflix turned customer self-service into a defining characteristic of its business. Here’s how they did it.
Learn about customer self-service and why it’s so important in today’s ultra-competitive marketplace.
At projekt202, we share our passion for experience-driven transformation through articles, videos and more.
In today’s competitive marketplace, excelling at customer experience is must. Here’s how we do it.
projekt202 is the leader in experience-driven software design and development. We are passionate about improving the experiences that people have with enterprise and consumer digital touchpoints.