In-Depth Customer Understanding is Key to Business Success
More companies are waking up to the value and importance of customer experience (CX).
A report by respected market analysis firm Forrester Research noted that companies that understand their customers are more successful at keeping them and attracting new ones.
As Jeremy Johnson, projekt202's Vice President of Customer Experience, said, "Savvy CEOs know experience and having a robust understanding of their customers' needs are number-one priorities.”
Read more about the value and benefits of a solid customer experience strategy in the following articles.
When used correctly and strategically, AI can significantly improve your customer experience, writes projekt202’s Joe Dyer.
In this video presentation, projekt202 VP of Customer Experience Jeremy Johnson discusses the benefits from a dedicated focus on better employee experiences.
projekt202 VP of Customer Experience Jeremy Johnson discusses how projekt202 strategically helps clients focus on outstanding business results.
In this thought leadership presentation, projekt202 Vice President of Customer Experience Jeremy Johnson shares his insights on the many ways innovation begins with the customer.
In this podcast, we share how Program Management can help you and your team successfully deliver products and services that enrich your user experience.
In this podcast, projekt202 Chief Transformation Officer Rob Pierry shares why projekt202 is the top choice for companies that need to cut through the clutter and execute a successful digital, experience-driven transformation.
In this thought leadership video, projekt202 VP of Customer Experience Jeremy Johnson discusses the importance and strengths of becoming an experience-driven organization.
In this podcast, projekt202 CEO and Co-founder David Lancashire explores why projekt202 is the top choice for the world’s most successful companies and organizations looking to improve their customer and employee experiences.
Listen as Matt Roberts, head of North American Marketing at Amdocs, and his podcast guests — including projekt202 VP of Customer Experience Jeremy Johnson — discuss disruptive technology and how it influences customer experience.
projekt202 Director of Experience Strategy & Insight Joe Dyer shares his expertise on the importance and power of outstanding customer self-service.
projekt202 is the leader in experience-driven software design and development. We are passionate about improving the experiences that people have with enterprise and consumer digital touchpoints.