In-Depth Customer Understanding is Key to Business Success
More companies are waking up to the value and importance of customer experience (CX).
A report by respected market analysis firm Forrester Research noted that companies that understand their customers are more successful at keeping them and attracting new ones.
As Jeremy Johnson, projekt202's Vice President of Customer Experience, said, "Savvy CEOs know experience and having a robust understanding of their customers' needs are number-one priorities.”
Read more about the value and benefits of a solid customer experience strategy in the following articles.
Watch as projekt202 VP of Customer Experience Jeremy Johnson presents best practices for demonstrating the ROI of strategic UX design to the C-suite.
Do you know what your customers want and need, and are you applying those insights to your business? There's a proven way to reveal that information and successfully benefit from it.
Convergent designers help companies apply expert design practices to products, services, and spaces. A Forrester Research report dives deep into these providers, including projekt202, and details key considerations for hiring the right designer for your team's job.
The market for human-centered design is red-hot, as companies wanting to improve customer experience seek help from consultants offering experience design services. But what are the best ways to find the right provider? A Forrester Research report cites projekt202 in an illuminating look at selecting your experience design partner.
In this interview, projekt202 CEO David Lancashire shares his insights on digital transformation and why companies must transform to survive and thrive.
One of the world leaders in server/cloud infrastructure hardware turned to projekt202, the leader in software design and development, when it needed superior UX.
Forrester Research cites projekt202 in its report on best practices for customer experience (CX) transformation.
Servant leadership is a set of practices enriching the lives of individuals, building better organizations, and creating a more just and caring world. Senior Program Manager Erik Cane explores the software development benefits of applying this philosophy.
For over 14 years, projekt202 has designed and developed better digital experiences for some of the world's largest and most successful organizations. Read what clients and customers are saying about working with projekt202.
The projekt202 team has helped national and global financial organizations -- including major banking institutions, brokerage firms and home loans businesses -- significantly improve their digital and customer experiences.
projekt202 is the leader in experience-driven software design and development. We are passionate about improving the experiences that people have with enterprise and consumer digital touchpoints.