Using software to process court documents shouldn't be a trial.
A tech company had developed software to help government agencies speed up the filing of legal documents. At least, that was the goal.
Instead, the project was guilty of not winning over its intended users. The big question: Why?
In this podcast, Principal Experience Researcher Kelly Moran discusses how the projekt202 team stepped in to uncover user truths -- including hidden users that the client had not taken into account -- that led to a more thorough resolution.
To find out how we can help you make software make sense in 2017 and beyond, contact us today.
VP of User Experience Michael Blakesley and Digital Transformation Officer Kevin Green discuss the ways digital transformation is driven by fully understanding the customer journey.
In this podcast, Principal Experience Researcher Kelly Moran discusses how the projekt202 team uncovered what users really wanted in software designed for legal professionals.
In this conversation with Solutions Architect Drew Loomer, Drew details some of the many ways that he and his projekt202 team collaborate with clients' teams to ensure success.
Erik Cane shares a day in the life of a Program Manager at projekt202, and the ongoing work to help companies and their customers have better interactions with technology.
In this new podcast, Jessie Webster shares how a marketing internship at projekt202 became a stepping stone toward a full-time career as an Experience Researcher.
Tune in as projekt202’s experts cover a variety of topics, including user experience (UX), successful team management that moves beyond Agile, the ROI of understanding the customer experience (CX), the move toward form following empathy, and more.