projekt202 podcast: Courting Software Users to Improve the Legal Process

Using software to process court documents shouldn't be a trial.

A tech company had developed software to help government agencies speed up the filing of legal documents. At least, that was the goal.

Instead, the project was guilty of not winning over its intended users. The big question: Why?

In this podcast, Principal Experience Researcher Kelly Moran discusses how the projekt202 team stepped in to uncover user truths -- including hidden users that the client had not taken into account -- that led to a more thorough resolution.

To find out how we can help you make software make sense in 2017 and beyond, contact us today.

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