In the latest episode of projekt202’s Thought Leadership video series, Senior UX Designer Kim Harris discusses best practices for using lean UX, addresses common UX design concerns, and shares the benefits of a collaborative, lean approach to software.
While retailers race to keep up with Amazon, wireless carriers, on the other hand, have been less susceptible to the “Amazon Effect.” In this article, projekt202’s Joe Dyer shares four lessons that wireless carriers can learn from Amazon’s decades of retail innovation.
Great strategies for designing and developing software begin with understanding your users. By directly observing people, we get to the heart of their wants, needs and motivations. In this compilation of articles, projekt202’s experts share insights on strategies for putting user research to work for your team and organization.
During SXSW 2019, projekt202 Austin hosted a successful experience mixer with plenty of good food, great tunes and refreshing brews. The free event highlighted projekt202’s commitment to our Austin tech community and delivering the best software experiences for companies around the world.
In his follow-up article on customer service, projekt202’s Joe Dyer discusses ways in which media and communication companies should adjust their customer service strategies to produce more positive results.
According to a report, poor customer service costs companies more than $75 billion per year. Increasingly, customer service is one of the most important aspects of a consumer’s choice. projekt202’s Joe Dyer takes a look at the ways customer service can either boost or detract from a company’s brand.
projekt202’s Nicholette Daniel will present Slack strategies for better teamwork and communication at this month’s meeting of the Seattle Atlassian User Group on Thursday, Feb. 28.
projekt202’s Marta Zarzycka and Sarah Leick offer tips for avoiding bias in UX research and design.
The days of every household paying more than $100 per month for cable service are long gone. projekt202’s Joe Dyer tracks the trends and strategies that cable companies must follow to stay relevant for future subscribers.
A brrrrutally cold week filled with red-hot news: Here’s a roundup of industry, business and event news that had us talking this week.
The user research process can initially appear mysterious and unfamiliar, but it shouldn’t. projekt202 Program Manager Bryce Cottle shares four ways to shed light on data research to keep clients engaged, happy and informed.
Recapping some of the industry and business news from the week of Jan. 14 that had us talking.
If telcos stay focused on user experience while adapting to emerging technologies, they can win big with their customers, writes projekt202’s Sarah Leick with this look at three major industry trends.